Refund policy
At Agapao Revival, we want you to feel confident in your purchase. Because our store includes both Agapao Revival products and select items fulfilled by trusted third-party partners, return eligibility may vary slightly by product.
Return Window
Eligible items may be returned within 14 days of delivery.
To qualify for a return, merchandise must be:
- Unworn, unwashed, and unused
- Free from stains, odors, pet hair, makeup, or other signs of wear
- Returned with original tags and packaging when applicable
- In the same condition in which it was received
Items that do not meet these conditions may be refused.
Final Sale & Non-Returnable Items
The following items are generally final sale and are not eligible for return unless they arrive damaged, defective, or incorrect:
- Made-to-order and print-on-demand products
- Custom or personalized items
- Gift cards
- Items marked “Final Sale”
- Clearance items, when identified as final sale on the product page
- Certain supplier-fulfilled products where return restrictions are clearly disclosed before purchase
How to Request a Return
To request a return, please contact:
Include your order number and the item(s) you would like to return.
Do not send merchandise back without receiving return instructions first, as products may need to be returned to different fulfillment locations.
Return Shipping
Unless an item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
If your order qualified for free shipping and the return reduces the order below the original free-shipping threshold, Agapao Revival reserves the right to deduct the original outbound shipping cost from the refund where permitted.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive an item that is damaged, defective, or incorrect, contact us within 7 days of delivery at hello@agapaorevival.com.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We will work with you to resolve the issue as quickly as possible.
Refunds
Once an approved return is received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Please allow several business days for the refund to appear after it has been processed.
Exchanges
Because inventory may be fulfilled from different suppliers and locations, we do not guarantee direct exchanges.
If you need a different size or item, we may ask you to return the original item and place a new order.